Over the last 20 years most businesses had converted their offices to the more modern and economical open-office plan. Open-plan offices were thought to instill a culture of teamwork and democracy where management was more accessible to employees, and it was easier for people to share resources and information.
However, just before the world was hit by COVID-19, the efficacy of open-plan office collaboration was starting to be questioned. Employees felt that they were not conducive to productivity; managers found it challenging to manage staff in an open environment, and research studies supported this. But, with the pandemic businesses are reassessing the value of the open-plan office, and whether this is the way of future workspaces.